PAYMENT, ORDER & BILLING POLICY

Effective Date: August 30, 2026

This Payment, Order & Billing Policy applies to purchases made through websites operated by Medlord LLC (“Medlord,” “we,” “us,” or “our”).

By placing an order through our website, you agree to this policy, our Terms & Conditions, and any other applicable policies posted on our website.

1. Prices and Currency

Unless otherwise stated, all prices displayed on our website are in United States dollars (USD).

Your bank, credit-card issuer, or payment provider may charge additional fees for currency conversion or international transactions. Medlord is not responsible for fees imposed by your financial institution or payment provider.

Prices, product availability, and applicable charges are subject to change without notice, except where otherwise required by applicable law.

We reserve the right to correct pricing, description, or other listing errors. If an error materially affects an order that you have placed, we may contact you before processing the order and provide you with the option to confirm the corrected order or cancel it, subject to applicable law.

2. Payment Due at Time of Order

Payment is generally due when an order is placed.

When you submit an order using a credit card or other electronic payment method, your payment may initially be subject to an authorization or verification request. An authorization may temporarily reserve funds or available credit.

We may capture or charge the authorized amount when the order is processed for shipment, or at another time permitted by the applicable payment method and law.

If an order contains products that cannot be shipped, we may adjust the amount charged accordingly.

3. Accepted Payment Methods

We currently accept the payment methods displayed during checkout, which may include:

Visa;
Mastercard;
American Express; and
other payment methods that we may make available from time to time.

Payment methods may vary depending on the customer’s location, order value, product availability, fraud-screening requirements, or other circumstances.

We reserve the right to decline or restrict a particular payment method for an order where reasonably necessary to prevent fraud, comply with applicable law, or protect the security of our customers and business.

4. Credit and Debit Card Verification

For payment-card transactions, we may use security and fraud-prevention measures to verify transaction information.

These measures may include verification of:

billing address;
shipping address;
cardholder information;
card verification value/code (CVV, CVC, or equivalent);
transaction history;
IP address or device information; and
other information reasonably necessary to verify the transaction.

A transaction may be declined, delayed, or placed on hold if the information provided cannot be verified or if the transaction presents a potential security or fraud risk.

For security reasons, we do not require customers to send complete payment-card numbers or security codes to us by ordinary email.

5. Payment Authorization, Declined Transactions and Holds

A payment authorization does not necessarily mean that an order has been accepted for shipment.

Orders may be subject to additional verification before processing.

If a payment is declined, reversed, expires, or cannot otherwise be completed, we may contact you to request an alternative payment method.

Your financial institution may place a temporary authorization hold even if an order is subsequently declined or cancelled. The timing for releasing such a hold is generally controlled by the financial institution or payment provider and is outside Medlord’s control.

6. Taxes

Applicable sales, use, GST/HST, VAT, or other taxes may be added to an order where required by applicable law.

The taxes displayed at checkout, where applicable, may depend on the delivery address and the laws governing the transaction.

Customers are responsible for taxes imposed on their purchases to the extent required by applicable law.

7. International Duties, Tariffs and Import Charges

We accept international orders where we are able to ship the applicable products to the destination.

International customers are responsible for determining whether products may legally be imported into and possessed in their country or jurisdiction.

Depending on the destination, an international shipment may be subject to:

customs duties;
tariffs;
import taxes;
VAT or similar taxes;
brokerage fees;
customs-clearance charges;
handling fees;
declaration fees; or
other charges imposed by the destination country or carrier.

Unless expressly stated otherwise at checkout, such charges are **not included in the product price or shipping charge** and are the customer’s responsibility.

Medlord cannot guarantee that customs authorities in the destination country will permit a shipment to enter the country.

If a shipment is delayed, refused, returned, held, or confiscated because of customs requirements or the laws of the destination country, any refund or replacement will be handled in accordance with our applicable Shipping, Returns & Refund policies and applicable law.

8. Mail-In Payments

Where available, Medlord may accept payment by bank check, international money order, or bank draft.

Mail-in payments should be made payable to:

Medlord LLC

Please include a copy of your invoice or clearly identify your order number.

Mail payments to:

Medlord LLC
336 36th Street
Unit 382
Bellingham, WA 98225
United States

Orders paid by mail will not normally be shipped until the payment has been received, deposited, and cleared.

We may reject payments that are incomplete, altered, uncollectible, improperly payable, or otherwise unacceptable.

For security and accounting reasons, we do not accept third-party or company checks unless we have expressly agreed to do so in advance.

9. Bank Wire Transfers

For larger orders, including orders exceeding US$1,000, we may accept payment by bank wire transfer.

Wire-transfer instructions will be provided directly by Medlord when applicable.

Customers should not send wire payments to banking information received from an unverified third party or from an email address that does not belong to Medlord.

Medlord is not responsible for payments sent to fraudulent or unauthorized accounts as a result of the customer’s failure to independently verify payment instructions.

Orders paid by wire transfer will normally be processed after the transferred funds have been received and confirmed.

Customers are responsible for bank fees associated with sending a wire transfer unless otherwise agreed in writing.

10. Order Confirmation

After placing an order, you may receive an automated order-confirmation email.

An order confirmation acknowledges that we have received your order request. It does not necessarily mean that the order has been finally accepted, processed, or shipped.

We reserve the right to cancel or refuse an order, subject to applicable law, including where:

payment cannot be verified or completed;
product information or pricing contains an error;
the product is unavailable;
the destination cannot legally receive the product;
the order appears fraudulent or unauthorized;
shipping information cannot be verified;
the order exceeds applicable purchasing or shipping restrictions; or
circumstances beyond our reasonable control prevent fulfillment.

If we cancel an order after payment has been received, we will generally refund the amount paid for the cancelled portion of the order, subject to applicable law.

11. Changing or Cancelling an Order

If you wish to change or cancel an order, contact us as soon as possible at:

admin@healthmegamall.com

We will make reasonable efforts to accommodate cancellation or modification requests received within **four hours of order placement**, provided the order has not already entered processing or shipment.

Once an order has been processed, packed, or shipped, cancellation or modification may no longer be possible.

If an order has already shipped, you may need to follow our applicable Returns & Refund Policy.

Nothing in this section limits any cancellation or other consumer right that cannot legally be excluded or waived under applicable law.

12. Backorders and Unavailable Products

If a product becomes unavailable after an order has been placed, we may contact you regarding available alternatives or the status of the order.

If we cannot fulfill the affected product, we may cancel that portion of the order and refund the amount paid for that product.

We will not substitute a materially different product without your consent, except where permitted by applicable law and our posted policies.

13. Refunds and Credits

Refunds, where applicable, will generally be issued using the original payment method.

The time required for a refund to appear in your account depends on your bank, credit-card issuer, or payment provider and may take several business days after we process the refund.

We are not responsible for delays imposed by financial institutions or payment processors.

Additional terms concerning returns, refunds, damaged products, and other order issues are provided in our Returns & Refund Policy

14. Chargebacks and Payment Disputes

If you believe there is an error with a charge or an order, please contact us promptly at admin@healthmegamall.com so that we can investigate and attempt to resolve the matter.

Nothing in this section prevents you from exercising any rights available to you under applicable law or the rules of your payment-card provider.

Where appropriate, we may provide transaction, shipping, delivery, and other relevant records to a payment processor, card network, financial institution, or other authorized party in connection with a disputed transaction.

15. Fraud Prevention

Medlord uses reasonable measures to detect and prevent unauthorized or fraudulent transactions.

We may decline, cancel, delay, or place an order on hold when we reasonably believe that the transaction may be fraudulent, unauthorized, unlawful, or otherwise presents an unacceptable security risk.

Where appropriate and permitted by law, suspected fraudulent activity may be reported to payment processors, financial institutions, law-enforcement agencies, or other appropriate authorities.

We may request additional information reasonably necessary to verify an order or the identity of the purchaser.

16. No Circumvention of Payment Security

Customers must not use another person’s payment card, account, payment credentials, or other financial information without authorization.

Attempts to circumvent payment controls, submit false billing information, use stolen payment credentials, or otherwise obtain products through fraudulent means may result in cancellation of the transaction and reporting to appropriate authorities.

17. Errors and Unauthorized Transactions

If you believe that an unauthorized transaction has been made using your payment method, notify your financial institution immediately and contact Medlord at admin@healthmegamall.com

If you believe that an order confirmation, invoice, charge, or other payment record contains an error, please contact us promptly so that we can investigate.

18. International Payment Processing

International customers acknowledge that their payment may be processed by financial institutions or payment providers located in the United States or other countries.

Your financial institution may impose foreign-transaction fees, currency-conversion charges, or other fees. Such fees are outside Medlord’s control and are the customer’s responsibility.

19. Policy Changes

Medlord may modify this Payment, Order & Billing Policy from time to time.

The updated version will be posted on our website with a revised effective date. Changes will apply to orders placed after the effective date, unless otherwise required by applicable law.

20. Contact Information

For questions regarding payments, orders, billing, or this policy, please contact: